Refund & Return Policy

Last updated: June 2026

We want you to feel completely confident shopping with us, which is why we keep our return and refund process straightforward and fair. If something about your order does not work out, here is exactly how we handle it.

Return Eligibility

You can return a product within 7 days of delivery as long as it meets the following conditions: the item is unused, unwashed, and in its original condition, all original tags and packaging are still intact, or the product arrived with a manufacturing defect, was damaged in transit, or turned out different from what you ordered.

Items That Cannot Be Returned

A few categories of products are not eligible for return, including items that have already been used, washed, or altered in any way, items missing their original packaging or tags, products purchased during final sale or special promotions unless they are defective, and innerwear or personal hygiene items, which are excluded for health and safety reasons.

Starting a Return

To begin a return, reach out to our support team at support@fashion.azmjobs.com within 7 days of delivery. Please include your order number, the reason for the return, and, if you are reporting damage or a defect, clear photos of the product. Our team will get back to you within 2 business days with the next steps.

How Refunds Are Processed

Once we receive and inspect the returned item, your refund is processed within 5 to 7 business days. Refunds are issued back to your original payment method. For Cash on Delivery orders, refunds are sent via bank transfer or UPI instead. Please note that shipping charges are non-refundable unless the return happened because of an error on our part.

Exchanges

If you would prefer an exchange rather than a refund, we are happy to help with size or color changes, subject to availability. Simply mention that you would like an exchange when you initiate your return request. Exchanges are processed once the returned item has been received and verified by our team.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us right away with photographic evidence. We will arrange a replacement or a full refund at no additional cost to you, as this situation is entirely on us to resolve.

Packing Your Return

When sending an item back to us, try to use the original packaging where possible and make sure the product, tags, and any accessories that came with it are included. Well-packed returns are processed faster, since our team can verify the condition of the item without delays. If you no longer have the original packaging, any sturdy box or envelope that keeps the item protected during transit will work just fine.

Why We Have This Policy

Online shopping means you cannot try on or inspect a product before it arrives, so a fair return window matters. Our goal with this policy is to strike a balance between protecting your interests as a shopper and keeping the process manageable and honest for everyone involved.

Questions About Returns or Refunds

For any return or refund related questions, reach out to us at support@fashion.azmjobs.com and we will be glad to help.